{"id":840,"date":"2025-10-20T17:22:12","date_gmt":"2025-10-20T17:22:12","guid":{"rendered":"https:\/\/veganoutlet.it\/return-policy\/"},"modified":"2025-11-25T09:25:36","modified_gmt":"2025-11-25T09:25:36","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/veganoutlet.it\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n\t<div id=\"gap-401438202\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-401438202 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1280247355\">\n\n\n\t<div id=\"col-1249198722\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2968411726\" class=\"text\">\n\t\t\n\n<h1 class=\"font-black\">Return Policy<\/h1>\n\t\t\n<style>\n#text-2968411726 {\n  font-size: 2rem;\n  color: rgb(0,0,0);\n}\n#text-2968411726 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1723862902\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1723862902 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<p><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">Customer satisfaction is a fundamental priority for Vegan Outlet. For this reason, we offer a   <\/span><\/span><\/span><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\"><b>simple, transparent and free return policy<\/b><\/span><\/span><\/span><\/strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">.<\/span><\/span><\/span><\/p>\n<h4 class=\"western\"><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><b>Return Period<\/b><\/span><\/span><\/strong><\/h4>\n<p>You have 15 days from the delivery date to return one or more items purchased from our marketplace.<\/p>\n<h4 class=\"western\"><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><b>Return Costs<\/b><\/span><\/span><\/strong><\/h4>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">Returns are <\/span><\/span><\/span><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\"><b>completely free<\/b><\/span><\/span><\/span><\/strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">. You will not be charged any cost for returning the product.<\/span><\/span><\/span><\/p>\n<h4 class=\"western\"><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><b>Return Procedure<\/b><\/span><\/span><\/strong><\/h4>\n<ol>\n<li>\n<p><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\"><b>Contact us<\/b><\/span><\/span><\/span><\/strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">  through our customer service, at the number  <\/span><\/span><\/span><strong><a href=\"tel:+390541085895\"><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\"><b>(+39) 0541 085895<\/b><\/span><\/span><\/span><\/a><\/strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">  or by email  <\/span><\/span><\/span><strong><a href=\"mailto:info@veganoutlet.it\"><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\"><b>info@veganoutlet.it<\/b><\/span><\/span><\/span><\/a><\/strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">, indicating the order number and the product you wish to return.<\/span><\/span><\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">We will send you  <\/span><\/span><\/span><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\"><b>within 24 hours<\/b><\/span><\/span><\/span><\/strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">  a  <\/span><\/span><\/span><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\"><b>prepaid shipping label<\/b><\/span><\/span><\/span><\/strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">  to use for the return.<\/span><\/span><\/span><\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">Prepare the package with the unused product in its original condition and packaging, including any accessories or manuals.<\/span><\/span><\/span><\/p>\n<\/li>\n<li>\n<p>Deliver the package to the courier specified on the waybill.<\/p>\n<\/li>\n<\/ol>\n<h4 class=\"western\"><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><b>Processing Timeline<\/b><\/span><\/span><\/strong><\/h4>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">Once we receive the return at our warehouses, <\/span><\/span><\/span><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\"><b>we will process the request within 2 business days<\/b><\/span><\/span><\/span><\/strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">. The refund will be processed using the same payment method used during purchase.<\/span><\/span><\/span><\/p>\n<h4 class=\"western\"><strong><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><b>Return Conditions<\/b><\/span><\/span><\/strong><\/h4>\n<ul type=\"disc\">\n<li>\n<p>Products must be returned unused, in perfect condition, and in their original packaging.<\/p>\n<\/li>\n<li>\n<p><span style=\"color: #000000;\"><span style=\"font-family: Comfortaa, sans-serif;\"><span style=\"font-size: medium;\">Returns of damaged or used products, or those without original packaging will not be accepted, except in cases of defects or non-conformity.<\/span><\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<p>For any questions or assistance needs, our customer service is always available to guide you through every step of the process.<\/p>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\t<div id=\"gap-1540184555\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1540184555 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-840","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/veganoutlet.it\/en\/wp-json\/wp\/v2\/pages\/840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veganoutlet.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veganoutlet.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/veganoutlet.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/veganoutlet.it\/en\/wp-json\/wp\/v2\/comments?post=840"}],"version-history":[{"count":1,"href":"https:\/\/veganoutlet.it\/en\/wp-json\/wp\/v2\/pages\/840\/revisions"}],"predecessor-version":[{"id":841,"href":"https:\/\/veganoutlet.it\/en\/wp-json\/wp\/v2\/pages\/840\/revisions\/841"}],"wp:attachment":[{"href":"https:\/\/veganoutlet.it\/en\/wp-json\/wp\/v2\/media?parent=840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}